Position : Sr. Territory Manger / Dy. Regional Manager ( Shimadzu)

Reports to : General Manager

Location : Mumbai

Years of Experience : 10 to 15 years of Experience

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members.
• Customer visits for prospects generation in assigned territory
• Sales funnel updation/ management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Selling products through establishing contacts and developing relations with prospects
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sale
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidates should be sincere, hardworking and target oriented
• Willing to travel extensively
• 2-3 years team handling experience is required
• Technical knowledge about Molecular Spectroscopy, Elemental Analysis, Gas Chromatography and Thermal Analyzer instruments is preferable

Position : Sr. Territory Manager

Reports to : General Manager

Location : Ahmedabad

Years of Experience : 8 to 12 years of Experience

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members.
• Customer visits for prospects generation in assigned territory
• Sales funnel updation/ management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Selling products through establishing contacts and developing relations with prospects
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sale
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidates should be sincere, hardworking and target oriented
• Willing to travel extensively

Position : Territory Manager (Memmert)

Reports to : General Manager

Location : Baroda

Years of Experience : 5 to 10 years of Experience

Minimum Qualification : Diploma in Electronics / Chemical / Instrumentation

Preferred Qualification : BSc. or MSc. In Chemistry / Biology / Physics / Botany / Zoology / Biotech / Biochemistry or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Visit customers and promote Memmert and Preekem range of products
• Generate inquires through cold calling/visits and phone calls to regular and new customers
• Sales funnel updating /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Follow up with customers for orders and payments
• To work on active cases, co-ordinate with regional head, regional sales team to generate more Memmert enquiries and ultimately achieve Memmert Business targets
• Need to convince customer for sale of best quality and higher priced (than competition) products
• To coordinate with Toshvin service team for installation and services to customers
• Need to coordinate with Memmert India team for order booking, shipments and getting service solutions

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented
• Excellent English communication skills
• Learn and improve technical and commercial knowledge continuously for effective product selling
• Looking for opportunities to build strong relationship with customers

Position : Asst. Manager - HPI (Hydrocarbon Processing Industry / Petrochemicals)

Reports to : Senior Business Manager - HPI

Location : Mumbai

Years of Experience : 5-7 years of Experience in Analytical- Gas Chromatography Instruments sales. Knowledge of Gas Chromatograph Analyzers (Customized/System GCs for Petrochemical Market) is an added advantage

Minimum Qualification : BSc. in Chemistry or diploma in Electronics / Chemical / Instrumentation

Preferred Qualification : MSc. in Chemistry or graduates in electronics / Chemical / Instrumentation engineering

Responsibilities:

• Should support "Manager- HPI (Petrochemical) Market” in preparing configurations of system GCs by coordinating with the principal company’s experts
• Should coordinate with sales team members and customers to technically understand the requirements and should further communicate with experts from the principal company
• Should coordinate with local vendors and the purchasing department for the procurement of items required for supplying along with instruments under the HPI project
• Build and maintain strong relationships with key clients and partners
• Should support “Manager - HPI-Market” in marketing / sales promotional activities
• Supports sales team members across India in active sales cases on technical aspects as per guidance from seniors

Key Success Behaviours (Key Competencies):

• Should have strong communication skills – both written and verbal
• Should be a valuable team member
• Should possess the technical aptitude to understand product configurations and applications
• Should have presentation skills to influence customers effectively
• Should be willing to travel extensively throughout India

Position : Sales Executive/ Sr. Sales Executive / Asst. Area Manager – Inside Sales

Reports to : DRM/RM

Location : New Delhi

Years of Experience : 2 to 8 years

Minimum Qualifications : Any Graduate

Preferred Qualifications : Degree/Diploma in Electronics or Instrumentation OR Science Graduate/Post Graduate (B.Sc/M.Sc.)

Responsibilities:

• Telephonic lead validation and qualification: Make first contact through telephone and get basic information about the requirement, organisation details, inform about our total product portfolio and find out any other product requirement.
• Follow up with list of customers targeted for specific campaign – For running specific campaigns, Regional Managers (Sales) are submitting lists of target customers to Marketing Head / Sales VP. After rolling the campaign, contact these leads and confirm having received the details, any further details required, how they will proceed with utilising the campaign etc. and qualify if they could be prospect.
• Follow up on product/application email blasts: Follow up with customers who have opened and read relevant emails and provide more information to such customers through mails or through sales visits.
• Cold calling on phone for increasing sales funnel. If required must visit the customers also to enhance the sales funnel/validate the lead.
• This position will have sales target and performance will be evaluated based on funnel generation.
• Handling Customer Enquires
• Validating Enquires
• SWOT Analysis

Key Success Behaviours (Key Competencies):

• Effective Communication Skills spoken and written.
• Telephone Etiquettes
• Basic Knowledge of MS Office

Position : Application Sales

Reports to: Sr. General Manager

Location : Baroda

Years of Experience : 5 yrs hands on experience in GCMS & GCHS and (or) GC-MS/MS

Minimum Qualifications :M. Sc. in Chemistry / M. Pharma

Preferred Qualifications : M. Sc. in Chemistry / M. Pharma

Responsibilities:

• Support to sales team in promotion of GC-HS, GC-MS, GC-MS/MS, System GC etc
• Knowledge of local and global regulations preferably in pharma, food markets
• Create solutions / applications / product presentations for customers
• Conduct solutions-based and technical-based discussions with customers
• Keep the team updated about new applications in chromatography and MS products

Key Success Behaviours (Key Competencies):

• Good English communication skills – written and verbal
• Good presentation skills
• Willingness to travel extensively
• High learnability

Key Experience Parameters:

• Good understanding of applications related to Food / Pharma / Environment
• Knowledge of sample preparation required for various testing for pharma / food / chemicals / environment applications

Position : Manager - Customer Support

Reports to:: DRM

Location : New Delhi, Mumbai, Vapi

Years of Experience :8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics

Prefered Qualification :B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
• Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
• Effectively communicates and escalates complex & unresolved problems and issues to higher level
• Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
• Train other field engineers and customers
• Willing to travel to other regions based on requirement
• Responsibilities include ensuring customer satisfaction and generating service and spares income

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having Experience of working in team or team handling will be an advantage
• Should be willing to travel extensively
• Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction

Position : Sr. Selling Service Executive / Asst. Selling Service Manager

Reports to : RM / SM / GL

Location : Mumbai (Navi Mumbai), Vapi, Hyderabad, Kolkata

Years of Experience : 4 to 6 years (E2 to M1 Grade)

Minimum Qualifications :BSc Physics Or Electronics OR Diploma in Electronics / Instrumentation Or Diploma in Analytical Chemistry / BSc Chemistry (Flare for selling). Sales experience of about 2 years in selling (Field job – Not telemarketing) Basic Knowledge of Excel, Word and Power Point required

Preferred Qualifications : Diploma Electronics / Instrumentation OR Diploma in Analytical Chemistry with Post graduate Diploma OR Degree in Marketing Management. Sales experience of about 3 years in selling columns and consumables (Field job – Not telemarketing) Basic knowledge of Chromatography Knowledge on Word, Excel and power point with little background on IT

Responsibilities:

• To promote and sell maintenance services
• To convert AMC (Annual Maintenance Contracts) to CMC (Comprehensive Annual Maintenance Contracts)
• Convert non-AMC, CR (Chargeable Repairs), Out of warranty instruments in AMC / CMC
• To promote PM kits (Preventive Maintenance Kits) to CR and AMC customers
• To promote and sell Validation services
• To sell USP (United States Pharmacopeia) / EP (European Pharmacopeia) validations to regulatory customers (Shimadzu and Non-Shimadzu) for UV-Vis spectrophotometers
• To sell validation services (OQ – Operational Qualification) for Shimadzu GC and GCMS customers
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote rate contracts for Restek GC (Gas Chromatography) capillary columns and Shimadzu GC columns
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote and sell spectroscopy accessories to Shimadzu and Non-Shimadzu customers
• To promote and sell Gas generators of Peak Scientific
• To arrange webinars / presentations / seminars at select customers place in regions

Preferred Competencies :

• Have good selling skills / Flair for selling
• Have good negotiation skills
• H Good communication (Written and verbal)
• Good presentation skills
• High initiative, Self-starter & Energetic

Evaluation Criteria:

VAS SE will carry Service and SCA target as per mentioned below:
• Service Target: Overall target for Service as his reporting manager
• SCA Target: SCA target for Consumables and Accessories

Position : Sales Executive / Sr. Sales Executive

Reports to : DRM

Location : Hyderabad,, Kolkata

Years of Experience : 2 – 5 years of Experience. Candidates having previous experience selling capital goods and equipment will be considered. Preferably analytical instruments or lab chemicals or chemical laboratory related products but not mandatory.

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification :BSc. or MSc. In Chemistry / Botany, Biochemistry, Life Science or B. Pharmacy/Engineering Graduate (Chemical Engg., Bioanalytical)

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory
• instruments handled by the company.
• Customer visits for prospects generation in assigned territory.
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented.
• Fluent in written and verbal communication in English
• Should have 2-wheeler to travel within city (New Delhi NCR)
• Job requires extensive travel.

Position : Service Executive / Sr. Service Executive

Reports to : Sr. Manager/DRM

Location : Chennai, Cochin, Rajkot, Pune/Aurangabad, Delhi

Years of Experience : 1 – 6 years of Experience. Experience in Analytical Instruments will be an advantage. Having sound technical knowledge in field servicing of high-tech analytical instruments will be an advantage

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income (Applicable only for Sr. Service Executive)

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Should be willing to travel extensively

Position : Sr. Sales Executive (Laboratory Equipment Division)

Reports to : Territory Manager

Location : Delhi, Hyderabad, Bangalore and Chennai

Years of Experience : 3- 6 years of Experience

Minimum Qualifications : Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics /Botany/Zoology/ Biotech/Biochemistry or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Visit customers and promote Memmert, Preekem, Toshvin, and other Laboratory Equipments
• Identify new business opportunities through cold calling/visits and phone calls to regular and new customers
• To update opportunities and daily management through CRM
• Keep technical knowledge up to date of related products
• Understand technical specifications of products and offer consultative solutions
• Need to convince customer for sale of quality products
• Attend and drive commercial negotiations
• Build and maintain strong relationships with key decision-makers (end users, lab managers, scientists, procurement heads, etc.)
• Follow up with customers for orders and payments
• To work on active cases, co-ordinate with regional head, regional sales team to generate new enquiries and ultimately achieve LED Business targets of assigned territory
• To coordinate with Toshvin service team for installation and services to customers
• Need to coordinate with product manufacturer for order booking, shipments and getting service solutions

Key Success Behaviours (Key Competencies):

• The candidate should be sincere, hardworking and target oriented
• The candidate should have excellent English communication skills
• Ability to travel and meet customers within assigned territory
• Learn and improve technical and commercial knowledge continuously for effective product selling
• Looking for opportunities to build strong relationship with customers

Position : Sr. Manager – Application Support / Head – Applications Support

Reports to : President

Location : Mumbai

Minimum Years of Experience : 13 Years (Total) - In any mid to large size Chemical Industry with at least 3 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab

Maximum Years of Experience : 15 Years (Total) - In any mid to large size Chemical Industry with at least 5 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab

Minimum Qualifications : M. Sc (Analytical Chemistry / Organic Chemistry / Inorganic Chemistry)

Preferred Qualifications : PhD (Analytical Chemistry or relevant Chemistry Stream)

Type of Work Experience Required (Mandatory) ** : Of the total 13 to 15 years of experience, 3 to 5 years of experience as Lab Manager or Group / Team Leader managing a team of minimum 5 analytical chemists and managing the complete operation of any analytical lab. Responsibilities handled would be to assign analysis work on analytical instruments like GC, GC-HS, GCMS, ICPMS, UV, FTIR etc.; Review the work; guide in resolving any analysis challenges faced by the team; plan their analytical skill development and directly or indirectly develop their analytical chemistry skills Above experience is mandatory but anyone having similar experience in a mid / large size Pharma Industry; Commercial Testing Labs also can be considered

Responsibilities:

• To manage a team of 15 to 18 Field Application Specialists (FAS) across branches and 2 to 5 Lab Application Chemist (LAC) in the in-house Application Centre. FAS are responsible providing post sales application support to customers on TQ / SQ-GCMS; ICPMS; GC / GC-GS; Molecular Spectroscopy and Elemental Analysis
• To review the application support activity of the FAS with customers on day-to-day basis and monitor the satisfactory completion of the assigned tasks and projects
• To remotely guide and support the FAC and LAC on their field application support to customers
• To be aware and regularly be updated on global regulations and regulatory test methods of trending applications in core markets like Pharma, Food, Environment and train the FACs and LACs on these
• Monitor the development of FAC and LAC organise their trainings through Principals or internally
• Regular interactions with Principals applications team for exchanging information on global and local applications and coordinating on support required by Principals

Key Success Behaviours (Key Competencies):

• The candidate should have strong analytical chemistry knowledge
• Hands-on industrial experience on handling core analytical technologies like GC; GC-HS; GCMS; GCMS-MS; ICPMS; AAS; FTIR; UV et
• Strong knowledge in Analytical Method Development; Validations; Analytical Troubleshooting; Data Analysis and Interpretation
• Effective team handling skills – Reviewing assigned activity / performance and Team Development
• Effective presentations skills – Conducting presentations; webinars and applications seminars

Position : Service Co-ordinator

Reports to : Sr. Manager / DRM

Location : Baroda, Pune

Minimum Years of Experience : 5 Years

Maximum Years of Experience : 6 Years

Minimum Qualifications : Graduate in any discipline

Preferred Qualifications : Post-Graduate/ Computer course (knowledge of working on Excel and CRM)

Type of Work Experience Required (Mandatory) ** : Candidate should have experience of working with a large team of engineers and handling large volumes for quotation preparation, order processing, invoice submission, payment entry and other backend activities

Responsibilities :

• To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on a daily basis
• Processing Service and SCA orders on a daily basis
• Updating customer and instrument data in CRM
• Entering the payment receipt on a daily basis in the service software (Focus)
• Sending PIR (Pre-installation requisites) to customers in coordination with a technical expert
• To communicate with customers for following up on the orders, commercial clarifications, outstanding payments, and dispatch schedules
• To send Proforma Invoice and Tax Invoice to customers
• To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
• To assign the calls to engineers as directed by Service Managers
• Email communication with internal and external customers
• Daily backend support to the branch service team
• To submit the consumption form for free supply items (for installation) and coordinate with H.O. / Store for timely dispatch

General Success Behaviours (Key Competencies) :

• Takes ownership of tasks and responsibilities
• Works effectively with others across teams and departments
• Communicates clearly, effectively and professionally
• Effective team handling skills – Understands the internal and external customer needs
• Acts honestly, maintains confidentiality and upholds company values
• Works proactively, manages time to meet deadlines and priorities
• Upholds professional standards and represents the organisation positively
• Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position :

• Knowledge of Microsoft Word, Excel is mandatory
• Should have exposure of CRM software
• Knowledge of Power BI will be an added advantage

Position : Stores Assistant

Reports to : Dy. Manager - Stores

Location : Mumbai

Minimum Years of Experience : 2 Years

Maximum Years of Experience : 5 Years

Minimum Qualifications : Any Graduate

Preferred Qualifications : B. Com

Type of Work Experience Required (Mandatory) ** : Sales order processing department, preferably with a company handling imports of goods into India and the sale of those goods across India. Should have experience of making invoices and delivery challans

Type of Work Experience Required (Preferred) ** : Experience in a company having turnover of Rs. 100 crores or more. In addition, if a person knows inventory management, that would be an added advantage

Responsibilities :

• Need to work closely with coordinators pan-India, SE, Manager, RM related daily for INR as well as for USD (ORC) sale
• Email communication needs to be efficient and handled on a priority basis
• Verification of Stock status information to be provided to branch coordinators / Managers / RM as and when asked
• Verification of Sale order entries (DIF) with PO & quote
• O/s information emails need to send respective branches
• Monitor and verify stock status regularly and organize dispatches to ensure timely delivery of goods
• Manage communication and correspondence with the Panvel Stores team to ensure accurate and timely INR dispatches
• Generate and distribute pending sales order reports to the respective branches and Regional Managers (RMs) on a fortnightly basis
• Ensure adherence to the RDC regularisation procedure if the billing is done RDC basis
• USD Orders need to be processed with SAP. OF, MS (SQL ID for accessories)
• Maintain effective correspondence with SAP (Principal) and coordinate efficiently with respective company branches
• Need to keep track & data for USD orders

General Success Behaviours (Key Competencies) :

• Takes ownership of tasks and responsibilities
• Works effectively with others across teams and departments
• Communicates clearly, effectively and professionally
• Effective team handling skills – Understands the internal and external customer needs
• Acts honestly, maintains confidentiality and upholds company values
• Works proactively, manages time to meet deadlines and priorities
• Upholds professional standards and represents the organisation positively
• Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position :

• Computer knowledge, experience in working with ERP systems, and strong skills in Microsoft Office, especially in Excel

Position : Account Receivable – Assistant

Reports to : Manager – Accounts

Location : Mumbai

Minimum Years of Experience : 2 Years

Maximum Years of Experience : 5 Years

Minimum Qualifications : Any Commerce Graduate

Preferred Qualifications : B. Com

Type of Work Experience Required (Mandatory) ** : Experience in Accounts Receivable with a company that has multiple operating locations within India and a centralised Accounts Receivable department

Type of Work Experience Required (Preferred) ** : Experience working in a company with an annual turnover of ₹200 crores or more

Responsibilities :

• Follow up with customers via email and phone for pending payments and overdue invoices
• Assist in the preparation and issuance of customer account statements and reminders
• Record and reconcile payments received from customers against corresponding invoices
• Work closely with internal departments (sales, customer service) to resolve payment disputes or discrepancies
• Maintain updated customer contact records and payment histories in the ERP or accounting system
• Escalate unresolved payment issues to the relevant Manager for further action
• Participate in internal audits related to receivables and collections as required
• Closely work with accounts, sales and service departments to identify the source of received payments and accounting of such payments
• Actively working on the reduction and clearing of suspense accounts for unidentified receipts of payments
• Perform other related duties as assigned by the Finance team

General Success Behaviours (Key Competencies) :

• Takes ownership of tasks and responsibilities
• Works effectively with others across teams and departments
• Communicates clearly, effectively and professionally
• Effective team handling skills – Understands the internal and external customer needs
• Acts honestly, maintains confidentiality and upholds company values
• Works proactively, manages time to meet deadlines and priorities
• Upholds professional standards and represents the organisation positively
• Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position :

• Computer knowledge, experience in working with ERP systems, and strong skills in Microsoft Office (Excel)