Position : Service Executive / Sr. Service Executive

Reports to: Sr. Manager/DRM

Location : Ahmedabad, Hyderabad

Years of Experience : 1 – 6 years of Experience. Experience in Analytical Instruments will be an advantage. Having sound technical knowledge in field servicing of high-tech analytical instruments will be an advantage

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income (Applicable only for Sr. Service Executive)

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Should be willing to travel extensively

Position : Sales Executive / Sr. Sales Executive

Reports to: DRM

Location : Pune, Goa

Years of Experience : 1- 5 years of Experience. Candidates having previous experience selling capital goods and equipment will be considered. Previous experience in our field is preferred but not mandatory.

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the company
• Customer visits for prospects generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Fluent in written and verbal communication in English
• Candidates should be sincere, hardworking and be target oriented

Position : Asst. Area Manager

Location :Ahmedabad, Mumbai, Chennai

Reports to : DRM/RM/GM

Years of Experience : 6 – 8 years of Experience. Candidates having previous experience selling capital goods and equipment will be considered. Previous experience in our field is preferred but not mandatory

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the company
• Customer visits for prospects generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented
• Fluent in written and verbal communication in English

Position : Asst. Manager - Customer Support

Reports to: DRM

Location : Ankleshwar, Bangalore, Vapi

Years of Experience : 6 – 8 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Generating service and spares income
• Responsible for achieving Customer satisfaction
• Assisting the manager in organizing, planning and implementing

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having Experience of working in team or team handling will be an advantage
• Should be willing to travel extensively

Position : Application Sales

Reports to: : General Manager

Location : New Delhi

Years of Experience : 5 yrs hands on experience in GCMS and (or) GC-MS/MS

Minimum Qualifications :M. Sc. / M. Pharma

Preferred Qualifications : M. Sc. / M. Pharma

Responsibilities:

• Promote GCMS, GC-MS/MS, System GC in North India
• Giving product presentation to customers
• Technical discussions with customers
• To keep the team updated about new applications on GCMS, GC-MS/MS & GC
• Achieve unit sales target of GCMS, GC-MS/MS & GC

Key Success Behaviours (Key Competencies):

• Minimum 5 yrs hands on experience in operating & interpreting the data of GCMS & GC-MS/MS
• Good understanding of the working principle of GCMS & GC-MS/MS
• Good understanding on applications related to Food / Pharma / Environment
• Knowledge of sample preparation
• Excellent English communication skills
• Willing to travel across North India
• Should have own vehicle to travel across city for customer discussions

Position : Sr. Selling Service Executive / Asst. Selling Service Manager

Reports to: : RM / SM / GL

Location : Hyderabad, Mumbai, Pune

Years of Experience : 4 to 6 years (E2 to M1 Grade)

Minimum Qualifications :BSc Physics Or Electronics OR Diploma in Electronics / Instrumentation Or Diploma in Analytical Chemistry / BSc Chemistry (Flare for selling). Sales experience of about 2 years in selling (Field job – Not telemarketing) Basic Knowledge of Excel, Word and Power Point required

Preferred Qualifications : Diploma Electronics / Instrumentation OR Diploma in Analytical Chemistry with Post graduate Diploma OR Degree in Marketing Management. Sales experience of about 3 years in selling columns and consumables (Field job – Not telemarketing) Basic knowledge of Chromatography Knowledge on Word, Excel and power point with little background on IT

Responsibilities:

• To promote and sell maintenance services
• To convert AMC (Annual Maintenance Contracts) to CMC (Comprehensive Annual Maintenance Contracts)
• Convert non-AMC, CR (Chargeable Repairs), Out of warranty instruments in AMC / CMC
• To promote PM kits (Preventive Maintenance Kits) to CR and AMC customers
• To promote and sell Validation services
• To sell USP (United States Pharmacopeia) / EP (European Pharmacopeia) validations to regulatory customers (Shimadzu and Non-Shimadzu) for UV-Vis spectrophotometers
• To sell validation services (OQ – Operational Qualification) for Shimadzu GC and GCMS customers
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote rate contracts for Restek GC (Gas Chromatography) capillary columns and Shimadzu GC columns
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote and sell spectroscopy accessories to Shimadzu and Non-Shimadzu customers
• To promote and sell Gas generators of Peak Scientific
• To arrange webinars / presentations / seminars at select customers place in regions

Preferred Competencies :

• Have good selling skills / Flair for selling
• Have good negotiation skills
• H Good communication (Written and verbal)
• Good presentation skills
• High initiative, Self-starter & Energetic

Evaluation Criteria:

VAS SE will carry Service and SCA target as per mentioned below:
• Service Target: Overall target for Service as his reporting manager
• SCA Target: SCA target for Consumables and Accessories

Position : Asst. Manager – Customer Support (Informatics)

Location :New Delhi, Mumbai

Reports to : Branch Head

Years of Experience : 6 – 8 years

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics/ IT

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering/ IT

Responsibilities:

• Field/remote support for all IT related issues in software controlled high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Installation, qualification and after sales support of compliance Software supplied, to various Pharma/Non-Pharma customers, along with above mentioned instruments
• Ensuring customer satisfaction for IT Support calls by providing resolution and supporting RCA document, to customer
• Promotion/tech discussion/demonstration of IT products like Lab Compliance software (LabSolutions) and iLIMS/LIMS

Key Success Behaviours (Key Competencies):

• Sincere and Hardworking
• Good in verbal and written communication (Preferred Language - English)
• Should be willing to travel in short notice
• Having sound technical knowledge on Windows Operating Systems for desktop, servers and troubleshooting Operating System related issues
• Having sound technical knowledge on RAID, Windows AD, Domain, DNS and DHCP Concepts
• Having sound technical knowledge on Networking, Routing, VPN, Switching Concepts
• Having sound technical knowledge on Backup procedures, Backup Configuration and Backup Tools like Symantec, Arcserve etc.
• Having knowledge on Microsoft SQL Server will be an advantage
• Having sound technical knowledge of prevailing Software’s for connectivity of high-tech analytical instruments in Standalone/ Client-Server environment, Root Cause Analysis (RCA) and Resolution of IT related issues. Knowledge of Software based regulatory compliance, Installation, qualification, and validation of Lab Compliance Software in Pharma Industry will be an advantage

Position : Dy. Regional Manager

Location : Delhi

Reports to : General Manager

Years of Experience : More than 12 years of experience

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members
• Customer visits for prospects generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Commercial negotiations
• Achieving sales targets
• Managing a team of 2 or 3 team members
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sales
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidate should be sincere, hardworking and be target oriented
• Willing to travel extensively

Position : Manager - Customer Support

Reports to: Sr. Manager /DRM

Location : Indore

Years of Experience : 8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
• Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
• Effectively communicates and escalates complex & unresolved problems and issues to higher level
• Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
• Train other field engineers and customers
• Willing to travel to other regions based on requirement
• Responsibilities include ensuring customer satisfaction and generating service and spares income

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having Experience of working in team or team handling will be an advantage
• Should be willing to travel extensively
• Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction

Position : Sales Executive/ Sr. Sales Executive (Memmert)

Location : Delhi

Reports to : General Manager

Years of Experience : 3- 5 years of Experience

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Visit customers and promote Memmert and Preekem range of products
• Generate inquires through cold calling/visits and phone calls to regular and new customers
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Follow up with customers for orders and payment
• To work on active cases, co-ordinate with regional head, regional sales team to generate more Memmert enquiries and ultimately achieve Memmert Business targets
• Need to convince customer for sale of best quality and higher priced (than competition) products

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented
• Excellent English communication skills
• Learn and improve technical and commercial knowledge continuously for effective product selling