Position : Asst. Manager - Customer Support

Location : Bangalore, Hyderabad

Years of Experience : 6 to 8 years

Previous Work Experience : Relevant Experience in the field of Analytical Service Industry

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Preferred Competencies :

• Sincere and Hardworking
• Should be willing to travel
• Should have effective English spoken and written communication skills

Generic Responsibilities required for this Role :

• Sound technical knowledge in field servicing of high-tech analytical instruments
• Should be able to handle targets
• Assisting the manager in organizing, planning and implementing
• Having Experience of working in team or team handling will be an advantage
• Responsible for achieving Customer satisfaction

Job Role in Toshvin :

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc. Other responsibilities include ensuring customer satisfaction and generating service and spares income

Position : Selling Service Executive/Sr. Selling Service Executive

Location : New Delhi

Years of Experience : 2 to 6 years

Previous Work Experience : Sales experience of about 2 years in selling (Field job – Not telemarketing)

Minimum Qualifications : BSc Physics or Electronics OR Diploma in Electronics / Instrumentation or Diploma in Analytical Chemistry Basic Knowledge of Excel, Word and Power Point required

Preferred Qualifications : Diploma Electronics / Instrumentation OR Diploma in Analytical Chemistry with Post graduate Diploma OR Degree in Marketing Management. Knowledge on Word, Excel and power point with little background on IT

Preferred Competencies :

• Good communication skills both Written & Verbal
• Ready to Travel in the region assigned
• Hight initiative, Self-starter
• Young & Energetic
• Flare for selling

Generic Responsibilities required for this Role :

• Visiting customer sites / labs for product promotion
• Doing cold calls for product promotion / explaining benefits of our products by presenting catalogues
• Giving presentations on our products
• Giving On-site demo of our products
• Order and payment follow-ups
• Probing customers for requirements and getting competitors information

Job Role in Toshvin :

• Aptitude to sell services such as AMCs, CMCs, Validation Service, Consumables etc.

Position : Sr. Territory Manager / Dy. Regional Manager

Location : Mumbai

Years of Experience : 12 to 15 years

Previous Work Experience : Candidates having previous experience selling capital goods and equipment will be considered. Previous experience in our field is preferred but not mandatory.

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Preferred Competencies :

• Fluent in written and verbal communication in English
• Candidates should be sincere, hardworking and be target oriented

Generic Responsibilities required for this Role :

• Customer visits for prospects generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Job Role in Toshvin :

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the company

Position : Sr. Territory Manager

Location : Mumbai

Years of Experience : 10 to 12 years

Previous Work Experience : Candidates having previous experience selling capital goods and equipment will be considered. Previous experience in our field is preferred but not mandatory.

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Preferred Competencies :

• Fluent in written and verbal communication in English
• Candidates should be sincere, hardworking and be target oriented

Generic Responsibilities required for this Role :

• Customer visits for prospects generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Job Role in Toshvin :

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the company. Managing team of 1 or more subordinates.

Position : Sales Co-ordinator

Location : Baroda

Years of Experience : 3 to 6 years

Previous Work Experience : Experience in Sales Co-ordination

Minimum Qualifications : Graduate in any stream

Preferred Qualifications : B.Sc

Preferred Competencies :

• Written and verbal communication skills, Computer knowledge

Generic Responsibilities required for this Role :

• Should have good verbal and written communications skills as to communicate with internal sales / service team, vendors and with customers
• Excellent computer proficiency (MS- Office, Word, Excel and Outlook)
• Outstanding payment follow up

Job Role in Toshvin :

• Should have good verbal and written communications skills as to communicate with internal sales / service team, vendors and with customers
• Preparing Quotations
• Order processing
• Payment / Outstanding follow up
• Should have knowledge in preparing tender
• Co-ordination of sales activities like seminars, exhibitions, etc.
• Should have basic knowledge of commercial terms

Position : Sales Executive / Sr. Sales Executive/ Asst. Area Manager

Location : Goa, Baroda, Vizag, Roorkee/Dehradun, Ahmedabad

Years of Experience : 2 to 8 years

Previous Work Experience : Candidates having previous experience selling capital goods and equipment will be considered. Previous experience in our field is preferred but not mandatory.

Minimum Qualifications :Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Preferred Competencies :

• Fluent in written and verbal communication in English
• Candidates should be sincere, hardworking and be target oriented

Generic Responsibilities required for this Role :

• Customer visits for prospects generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Job Role in Toshvin :

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the company

Position : Sr. Manager – Customer Support

Location : Mumbai

Years of Experience : 10 to 12 years

Previous Work Experience : Relevant experience in a manager, supervisor role

Minimum Qualifications : BE (Electronics / or Instrumentation)

Preferred Qualifications : ME (Electronics / or Instrumentation); MBA, PGDBA

Preferred Competencies :

• Excellent written and verbal communication skills
• Candidate should be sincere, hardworking

Generic Responsibilities required for this Role :

• Strong interpersonal skills, Team building/development / management. Should be able to take Decision’s.
• Responsible for Revenue Generation & should be results oriented
• Taking initiatives in implementing new programs to improve customer satisfaction.

Job Role in Toshvin :

• Responsible for leading & motivating a technical support team in a specific region and deliver high level of customer satisfaction.
• To play an active role in developing Team’s technical capability by providing training’s & Behavioural areas by being a mentor. Ensure high level of Team’s Productivity
• Strong interpersonal skills- meet internal commitments and deadlines
• Effectively manages, assigns jobs and handles escalations
• Meet/Exceed Customer Satisfaction Goals Respond to Customer Feedback and Escalations and manage Corrective Actions. Build and maintain Relationship with Customers. Ensure to maintain RT, TAT objectives as specified
• Financial Achievement: Meet/exceed Service and Spares sales financial objectives as specified in targets thru’ promotion of AMC, CMC & Sale of spares, consumables & accessories. Overall responsible for Revenue Generation

Position : Service Co-ordinator

Location : Pune, Hyderabad

Years of Experience : 2 to 6 years

Previous Work Experience : Experience in Co-ordinators role

Minimum Qualifications : Graduate in any discipline

Preferred Qualifications : Post-Graduate/ Computer course (knowledge of working on Excel and CRM)

Preferred Competencies :

• Excellent written and verbal communication skills

Generic Responsibilities required for this Role :

• Prepare quotes for Service Division
• Order Processing
• CRM updates
• Outstanding payment collection
• Communication with internal team for services related activities
• Verbal/written communication with customers

Job Role in Toshvin :

• To prepare the quotes for AMC, CMC, SCA (Spares/Consumables and Accessories) on daily basis
• Processing Service and SCA orders on daily basis
• Updating customer and instrument data in CRM
• Entering the payment receipt on daily basis in service software (Focus)
• Sending PIR (Pre installation requisites) to customers in coordination with technical expert
• To communicate with customers for following up the orders, commercial clarifications, outstanding payments, dispatch schedules
• To send Proforma Invoice and Tax Invoice to customers
• To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
• To assign the calls to engineers as directed by Service Managers
• Email communication with internal and external customers
• Daily backend support to branch service team

Position : Service Executive / Sr. Service Executive

Location : Boisar

Years of Experience : 1 to 6 years

Previous Work Experience : Experience in Analytical Instruments will be an advantage

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Preferred Competencies :

• Sincere and Hardworking.
• Good in verbal and written communication (Preferred Language - English).
• Should be willing to travel

Generic Responsibilities required for this Role : • Having sound technical knowledge in field servicing of high-tech analytical instruments will be an advantage

Job Role in Toshvin :

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Ensuring customer satisfaction
• Generating service and spares income (Applicable only for Sr. Service Executive)