Position : Application Sales

Reports to: Sr. General Manager

Location : Baroda

Years of Experience : 5 yrs hands on experience in GCMS & GCHS and (or) GC-MS/MS

Minimum Qualifications :M. Sc. in Chemistry / M. Pharma

Preferred Qualifications : M. Sc. in Chemistry / M. Pharma

Responsibilities:

• Support to sales team in promotion of GC-HS, GC-MS, GC-MS/MS, System GC etc
• Knowledge of local and global regulations preferably in pharma, food markets
• Create solutions / applications / product presentations for customers
• Conduct solutions-based and technical-based discussions with customers
• Keep the team updated about new applications in chromatography and MS products

Key Success Behaviours (Key Competencies):

• Good English communication skills – written and verbal
• Good presentation skills
• Willingness to travel extensively
• High learnability

Key Experience Parameters:

• Good understanding of applications related to Food / Pharma / Environment
• Knowledge of sample preparation required for various testing for pharma / food / chemicals / environment applications

Position : Application Sales

Reports to: General Manager

Location : New Delhi

Years of Experience : 5 yrs hands on experience in GCMS and (or) GC-MS/MS

Minimum Qualifications :M. Sc. / M. Pharma

Preferred Qualifications : M. Sc. / M. Pharma

Responsibilities:

• Promote GCMS, GC-MS/MS, System GC in North India
• Giving product presentation to customers
• Technical discussions with customers
• To keep the team updated about new applications on GCMS, GC-MS/MS & GC
• Achieve unit sales target of GCMS, GC-MS/MS & GC

Key Success Behaviours (Key Competencies):

• Minimum 5 yrs hands on experience in operating & interpreting the data of GCMS & GC-MS/MS
• Good understanding of the working principle of GCMS & GC-MS/MS
• Good understanding on applications related to Food / Pharma / Environment
• Knowledge of sample preparation
• Excellent English communication skills
• Willing to travel across North India
• Should have own vehicle to travel across city for customer discussions

Position : Asst. Manager - Customer Support

Reports to : Branch Service Head

Location : Boisar, Mumbai

Years of Experience : 6 – 8 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualification : B E holders in Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like, UV-Vis, FTIR, AAS Spectrophotometers , GC’s, Headspace & GC – MS etc.
• Responsible for generating service and spares revenue
• Responsible for achieving Customer satisfaction
• Assisting the manager in organizing, planning and implementing

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Exposure to working with Pharma industry will be added advantage
• Having knowledge of compliance software will be added advantage
• Having experience of working in team or team handling will be an advantage
• Should be willing to travel extensively

Position : Business Manager – Emerging Markets

Location : Mumbai

Years of Experience :10 to 12 years in Sales / Business Development of Industrial Products

Minimum Qualification : Graduate in Science or Engineering

Prefered Qualification : Management degree would be added qualification

a. Responsibilities:

• Explore new and potential markets for our business and gather related information – Green / Alternate Energy; EV; Li-Ion battery; Medical Devices; Semiconductor; battery Recyclers etc. and any upcoming new markets in the future.
• Establish contact with key players in each segment and gather their business details and potential
• Meet customers for exploring business opportunities and potential
• Create database of potential customers in each segment
• Prepare periodic reports on each of the segment with suggestions on actions by self / sales team
• Work with Regional Heads to have the accounts covered and build opportunity base
• Maintain data and records for reports / presentations to management / Principals
• Track government initiatives / schemes for businesses and explore potential for our business and recommend action plan (PLIs / Subsidies / Business Parks / Economic Zones etc.)
• Coordinate with Principal’s market / application experts for end-to-end solutions for target customers.
• Suggest marketing and promotional activities to be organised inhouse and by Principals for such segments.

b. Key Success Behaviours (Key Competencies):

• Ability to understand and gather information on varied business
• Should understand applications pertaining to emerging market
• Good at business analysis and understanding key aspects of targeted markets / segments
• Customer relationship building skills
• Good verbal and communication skills
• Good presentation and reporting skills
• Teamwork – ability to work with regional sales team, set objectives and review progress
• Planning, coordination & organising skills
• Good reviewing skills with teams

c. Key experience parameters:

• Successful sales experience and performance track record
• Good customer knowledge
• Good customer relations
• Good industry / market / customer knowledge in segment worked in
• Experience in making presentations to customers and management
• Preparing business reports
• Team work experience

Position : Manager - Customer Support

Reports to:: DRM

Location : New Delhi, Mumbai

Years of Experience :8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics

Prefered Qualification :B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
• Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
• Effectively communicates and escalates complex & unresolved problems and issues to higher level
• Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
• Train other field engineers and customers
• Willing to travel to other regions based on requirement
• Responsibilities include ensuring customer satisfaction and generating service and spares income

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having Experience of working in team or team handling will be an advantage
• Should be willing to travel extensively
• Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction

Position : Manager - Customer Support (RTS)

Reports to : Dy General Manager – CS

Location : Baroda

Years of Experience : 8 - 10 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualification : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, GC-Hs, GCMSMS etc.
• Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
• Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
• Effectively communicates and escalates complex & unresolved problems and issues to higher level / Principle engineers
• Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
• Train other field engineers and customers
• Willing to travel to other regions based on requirement
• Responsibilities include ensuring customer satisfaction

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having experience of working in team or team handling will be an advantage
• Should be willing to travel extensively
• Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction

Position : On-site Application Chemist

Reports to: Regional Manager –West 1 A

Location : Mumbai

Years of Experience : 6-8 years in Pharma/Testing Lab/Food Testing Lab and Hand-on experience on TQMS Experience in handling Shimadzu TQMS is preferred

Experience in Method development process : Should be versed with AMD (Analytical Method Development) activity – Method Development & Validation protocols; PT (Proficiency Testing) requirements; Existing Regulations in Pharma / Food / EU Norms / Codex Test Methods Should have handled and worked on method development activities of different types of samples / drugs / food matrices

Minimum Qualifications : B.Sc. or equivalent Graduation in Organic Chemistry or Analytical Chemistry

Preferred Qualifications :M.Sc. Or Equivalent Postgraduation in Organic/ Analytical Chemistry or higher

Responsibilities:

• Responsible for providing post sale customer on-site application support on GCMS-MS.
• Day-to-day visit to customer site OR Stationed at one customer for a period of 6 to 12 months (Any Place in India).
• Supporting customer method development / method optimisation assistance pertaining to their sample matrices
• Helping customer with method validation support
• Trouble shooting of customers application issues
• Demonstrating to customers advanced software capabilities and method packages with sample matrices
• Coordinate with Principals local application lab for any support required to address any unresolved customers application requests
• Conducting application training to customers chemists for effective use and utilization of the system and software
• Preparing effective application support reports detailing activities carried out and final result achieved
• Preparing and making PowerPoint presentations as and when required to customer on application support activity carried out and result achieved

Key Success Behaviours (Key Competencies):

• Experience in handling chromatography sampling techniques like Headspace Samplers, Thermal Desorption, Pyrolyzer, etc. would be added advantage
• Should have experience in analytical method development, method optimisation, method validation using these techniques
• Should have knowledge of application workflows as per industry segment worked
• Knowledge of global regulations in the field having experience would be an added advantage
• Should be well conversant with various sample preparation techniques like extraction, digestion, purification, clean up etc.
• Should have effective English spoken and written communication skills
• Should be willing to travel extensively locally as well as outstation for customer support activity

Position : Sales Executive / Sr. Sales Executive

Reports to : DRM

Location : Hyderabad,, Kolkata, Chandigarh

Years of Experience : 2 – 5 years of Experience. Candidates having previous experience selling capital goods and equipment will be considered. Preferably analytical instruments or lab chemicals or chemical laboratory related products but not mandatory.

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification :BSc. or MSc. In Chemistry / Botany, Biochemistry, Life Science or B. Pharmacy/Engineering Graduate (Chemical Engg., Bioanalytical)

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory
• instruments handled by the company.
• Customer visits for prospects generation in assigned territory.
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented.
• Fluent in written and verbal communication in English
• Should have 2-wheeler to travel within city (New Delhi NCR)
• Job requires extensive travel.

Position : Sales Executive/ Sr. Sales Executive / Asst. Area Manager – Inside Sales

Reports to : DRM/RM

Location : New Delhi

Years of Experience : 2 to 8 years

Minimum Qualifications : Any Graduate

Preferred Qualifications : Degree/Diploma in Electronics or Instrumentation OR Science Graduate/Post Graduate (B.Sc/M.Sc.)

Responsibilities:

• Telephonic lead validation and qualification: Make first contact through telephone and get basic information about the requirement, organisation details, inform about our total product portfolio and find out any other product requirement.
• Follow up with list of customers targeted for specific campaign – For running specific campaigns, Regional Managers (Sales) are submitting lists of target customers to Marketing Head / Sales VP. After rolling the campaign, contact these leads and confirm having received the details, any further details required, how they will proceed with utilising the campaign etc. and qualify if they could be prospect.
• Follow up on product/application email blasts: Follow up with customers who have opened and read relevant emails and provide more information to such customers through mails or through sales visits.
• Cold calling on phone for increasing sales funnel. If required must visit the customers also to enhance the sales funnel/validate the lead.
• This position will have sales target and performance will be evaluated based on funnel generation.
• Handling Customer Enquires
• Validating Enquires
• SWOT Analysis

Key Success Behaviours (Key Competencies):

• Effective Communication Skills spoken and written.
• Telephone Etiquettes
• Basic Knowledge of MS Office

Position : Service Executive / Sr. Service Executive

Reports to : Sr. Manager/DRM

Location : Hyderabad, Bangalore, Baroda, Lucknow, Chandigarh, Paonta Sahib (Chandigarh), Chennai, Cochin

Years of Experience : 1 – 6 years of Experience. Experience in Analytical Instruments will be an advantage. Having sound technical knowledge in field servicing of high-tech analytical instruments will be an advantage

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income (Applicable only for Sr. Service Executive)

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Should be willing to travel extensively

Position : Sr. Selling Service Executive / Asst. Selling Service Manager

Reports to : RM / SM / GL

Location : Mumbai (Navi Mumbai), Vapi, Hyderabad, Kolkata

Years of Experience : 4 to 6 years (E2 to M1 Grade)

Minimum Qualifications :BSc Physics Or Electronics OR Diploma in Electronics / Instrumentation Or Diploma in Analytical Chemistry / BSc Chemistry (Flare for selling). Sales experience of about 2 years in selling (Field job – Not telemarketing) Basic Knowledge of Excel, Word and Power Point required

Preferred Qualifications : Diploma Electronics / Instrumentation OR Diploma in Analytical Chemistry with Post graduate Diploma OR Degree in Marketing Management. Sales experience of about 3 years in selling columns and consumables (Field job – Not telemarketing) Basic knowledge of Chromatography Knowledge on Word, Excel and power point with little background on IT

Responsibilities:

• To promote and sell maintenance services
• To convert AMC (Annual Maintenance Contracts) to CMC (Comprehensive Annual Maintenance Contracts)
• Convert non-AMC, CR (Chargeable Repairs), Out of warranty instruments in AMC / CMC
• To promote PM kits (Preventive Maintenance Kits) to CR and AMC customers
• To promote and sell Validation services
• To sell USP (United States Pharmacopeia) / EP (European Pharmacopeia) validations to regulatory customers (Shimadzu and Non-Shimadzu) for UV-Vis spectrophotometers
• To sell validation services (OQ – Operational Qualification) for Shimadzu GC and GCMS customers
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote rate contracts for Restek GC (Gas Chromatography) capillary columns and Shimadzu GC columns
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote and sell spectroscopy accessories to Shimadzu and Non-Shimadzu customers
• To promote and sell Gas generators of Peak Scientific
• To arrange webinars / presentations / seminars at select customers place in regions

Preferred Competencies :

• Have good selling skills / Flair for selling
• Have good negotiation skills
• H Good communication (Written and verbal)
• Good presentation skills
• High initiative, Self-starter & Energetic

Evaluation Criteria:

VAS SE will carry Service and SCA target as per mentioned below:
• Service Target: Overall target for Service as his reporting manager
• SCA Target: SCA target for Consumables and Accessories

Position : Sr. Territory Manger / Dy. Regional Manager ( Shimadzu)

Reports to : General Manager

Location : Mumbai

Years of Experience : 10 to 15 years of Experience

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members.
• Customer visits for prospects generation in assigned territory
• Sales funnel updation/ management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Selling products through establishing contacts and developing relations with prospects
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sale
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidates should be sincere, hardworking and target oriented
• Willing to travel extensively
• 2-3 years team handling experience is required
• Technical knowledge about Molecular Spectroscopy, Elemental Analysis, Gas Chromatography and Thermal Analyzer instruments is preferable

Position : Sr. Territory Manager

Reports to : General Manager

Location : Mumbai, Ahmedabad

Years of Experience : 8 to 12 years of Experience

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members.
• Customer visits for prospects generation in assigned territory
• Sales funnel updation/ management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Selling products through establishing contacts and developing relations with prospects
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sale
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidates should be sincere, hardworking and target oriented
• Willing to travel extensively

Position : Territory Manager (Memmert)

Reports to : General Manager

Location : Baroda

Years of Experience : 5 to 10 years of Experience

Minimum Qualification : Diploma in Electronics / Chemical / Instrumentation

Preferred Qualification : BSc. or MSc. In Chemistry / Biology / Physics / Botany / Zoology / Biotech / Biochemistry or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Visit customers and promote Memmert and Preekem range of products
• Generate inquires through cold calling/visits and phone calls to regular and new customers
• Sales funnel updating /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Follow up with customers for orders and payments
• To work on active cases, co-ordinate with regional head, regional sales team to generate more Memmert enquiries and ultimately achieve Memmert Business targets
• Need to convince customer for sale of best quality and higher priced (than competition) products
• To coordinate with Toshvin service team for installation and services to customers
• Need to coordinate with Memmert India team for order booking, shipments and getting service solutions

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented
• Excellent English communication skills
• Learn and improve technical and commercial knowledge continuously for effective product selling
• Looking for opportunities to build strong relationship with customers

Position : Asst. Manager - HPI (Hydrocarbon Processing Industry / Petrochemicals)

Reports to : Senior Business Manager - HPI

Location : Mumbai

Years of Experience : 5-7 years of Experience in Analytical- Gas Chromatography Instruments sales. Knowledge of Gas Chromatograph Analyzers (Customized/System GCs for Petrochemical Market) is an added advantage

Minimum Qualification : BSc. in Chemistry or diploma in Electronics / Chemical / Instrumentation

Preferred Qualification : MSc. in Chemistry or graduates in electronics / Chemical / Instrumentation engineering

Responsibilities:

• Should support "Manager- HPI (Petrochemical) Market” in preparing configurations of system GCs by coordinating with the principal company’s experts
• Should coordinate with sales team members and customers to technically understand the requirements and should further communicate with experts from the principal company
• Should coordinate with local vendors and the purchasing department for the procurement of items required for supplying along with instruments under the HPI project
• Build and maintain strong relationships with key clients and partners
• Should support “Manager - HPI-Market” in marketing / sales promotional activities
• Supports sales team members across India in active sales cases on technical aspects as per guidance from seniors

Key Success Behaviours (Key Competencies):

• Should have strong communication skills – both written and verbal
• Should be a valuable team member
• Should possess the technical aptitude to understand product configurations and applications
• Should have presentation skills to influence customers effectively
• Should be willing to travel extensively throughout India