Position : Sr. Territory Manager / Dy. Regional Manager (Shimadzu)

Reports to : General Manager

Location : Mumbai

Years of Experience : 10 to 15 years of Experience

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members.
• Customer visits for prospects generation in assigned territory
• Sales funnel updation/ management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Selling products through establishing contacts and developing relations with prospects
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sale
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidates should be sincere, hardworking and target oriented
• Willing to travel extensively
• 2-3 years team handling experience is required
• Technical knowledge about Molecular Spectroscopy, Elemental Analysis, Gas Chromatography and Thermal Analyzer instruments is preferable

Position : Territory Manager

Reports to : General Manager

Location : Ahmedabad

Years of Experience : 8 to 12 years of Experience

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification : BSc. or MSc. In Chemistry / Biology / Physics or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the Company on his own & through assigned team members.
• Customer visits for prospects generation in assigned territory
• Sales funnel updation/ management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Selling products through establishing contacts and developing relations with prospects
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Minimum 5 years’ experience in Analytical instrument sale
• Fluent in written and verbal communication in English
• Should be well versed with MS Office package (Outlook, Word, Excel, PowerPoint)
• Candidates should be sincere, hardworking and target oriented
• Willing to travel extensively

Position : Sr. Territory Manager - Laboratory Equipment Division (LED)

Reports to : Sr. General Manager

Location : Bangalore

Minimum Years of Work Experience : 10 years of Experience

Maximum Years of Work Experience : 15 years of Experience

Minimum Qualification : BSc. In Chemistry/Biology/Physics, Diploma in Electronics/Chemical/Instrumentation

Preferred Qualification : MSc. in Chemistry / Biology / Physics, BE in Electronics/Chemical/Instrumentation

Type of Work Experience Required (Mandatory)* :

• Direct sales of any equipment used by pharma, chemical, life science companies in Karnataka
• 2-5 years team handling experience

Type of Work Experience Required (Preferred)* :

• Direct sales of laboratory equipment such as Oven, Vacuum Oven, Incubator, Water bath, Microwave Digester, Gas Generator, Automatic Titrator, Centrifuge in South India
• 6-10 years team handling experience

Responsibilities:

• Responsible for selling laboratory equipment such as Oven, Vacuum Oven, Incubator, Water bath, Microwave Digester, Gas Generator, Automatic Titrator, Centrifuge handled by the Company, on his own & through assigned team members in Telangana, Andhra Pradesh, Karnataka, Tamil Nadu and Kerala states (South Region)
• Achieve the sales target set for the South Region for the Laboratory Equipment Division
• To recruit, train and build a strong team in South Region - Bangalore, Chennai and Hyderabad locations
• Define his/her and team members’ weekly plans for effective customer visits to promote LED products in the assigned territory/region
• Keeping the CRM Sales funnel updated/management to be done by him/her and through the sales team
• To do commercial negotiations for order closure in Toshvin’s favour
• Ensuring customer satisfaction by internal coordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Position : Territory Manager (Memmert)

Reports to : General Manager

Location : Baroda

Years of Experience : 5 to 10 years of Experience

Minimum Qualification : Diploma in Electronics / Chemical / Instrumentation

Preferred Qualification : BSc. or MSc. In Chemistry / Biology / Physics / Botany / Zoology / Biotech / Biochemistry or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Visit customers and promote Memmert and Preekem range of products
• Generate inquires through cold calling/visits and phone calls to regular and new customers
• Sales funnel updating /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Follow up with customers for orders and payments
• To work on active cases, co-ordinate with regional head, regional sales team to generate more Memmert enquiries and ultimately achieve Memmert Business targets
• Need to convince customer for sale of best quality and higher priced (than competition) products
• To coordinate with Toshvin service team for installation and services to customers
• Need to coordinate with Memmert India team for order booking, shipments and getting service solutions

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented
• Excellent English communication skills
• Learn and improve technical and commercial knowledge continuously for effective product selling
• Looking for opportunities to build strong relationship with customers

Position : Asst. Area Manager

Reports to : DRM/RM

Location : Bangalore, Chennai, Kolkata

Years of Experience : 6 to 8 years

Minimum Qualifications : Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Botany, Biochemistry, Life Science or B. Pharmacy/Engineering Graduate (Chemical Engineer., Bioanalytical)

Type of Work Experience Required (Mandatory)* : Direct sales of any industrial or capital equipment or direct sales of any equipment used by pharma, chemical companies

Type of Work Experience Required (Preferred)* : Direct sales of analytical and laboratory instruments similar to the Toshvin instrument range

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory instruments handled by the company
• Customer visits for prospect generation in assigned territory
• Selling products through establishing contacts and developing relations with prospects
• Updating Sales funnel/management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Key Success Behaviours (Key Competencies):

• Ability to conduct requirement analysis and offer value-based solutions
• The candidate should have good convincing skills for explaining the technical features and benefits to customers
• Working as a technical consultant, more than just a salesperson
• The candidate should be familiar with INR and USD transactions in B2B sales
• The candidate should have experience in institutional/Government tenders, documentation and technical bid support

Position : Sr. Sales Executive (Laboratory Equipment Division)

Reports to : Territory Manager

Location : Delhi, Hyderabad, Bangalore and Chennai

Years of Experience : 3- 6 years of Experience

Minimum Qualifications : Diploma in Electronics/Chemical/Instrumentation

Preferred Qualifications : BSc. or MSc. In Chemistry / Biology / Physics /Botany/Zoology/ Biotech/Biochemistry or Graduates / Diploma holders in Electronics / Chemical / Instrumentation Engineering

Responsibilities:

• Visit customers and promote Memmert, Preekem, Toshvin, and other Laboratory Equipments
• Identify new business opportunities through cold calling/visits and phone calls to regular and new customers
• To update opportunities and daily management through CRM
• Keep technical knowledge up to date of related products
• Understand technical specifications of products and offer consultative solutions
• Need to convince customer for sale of quality products
• Attend and drive commercial negotiations
• Build and maintain strong relationships with key decision-makers (end users, lab managers, scientists, procurement heads, etc.)
• Follow up with customers for orders and payments
• To work on active cases, co-ordinate with regional head, regional sales team to generate new enquiries and ultimately achieve LED Business targets of assigned territory
• To coordinate with Toshvin service team for installation and services to customers
• Need to coordinate with product manufacturer for order booking, shipments and getting service solutions

Key Success Behaviours (Key Competencies):

• The candidate should be sincere, hardworking and target oriented
• The candidate should have excellent English communication skills
• Ability to travel and meet customers within assigned territory
• Learn and improve technical and commercial knowledge continuously for effective product selling
• Looking for opportunities to build strong relationship with customers

Position : Sales Executive/ Sr. Sales Executive / Asst. Area Manager – Inside Sales

Reports to : DRM/RM

Location : New Delhi

Years of Experience : 2 to 8 years

Minimum Qualifications : Any Graduate

Preferred Qualifications : Degree/Diploma in Electronics or Instrumentation OR Science Graduate/Post Graduate (B.Sc/M.Sc.)

Responsibilities:

• Telephonic lead validation and qualification: Make first contact through telephone and get basic information about the requirement, organisation details, inform about our total product portfolio and find out any other product requirement.
• Follow up with list of customers targeted for specific campaign – For running specific campaigns, Regional Managers (Sales) are submitting lists of target customers to Marketing Head / Sales VP. After rolling the campaign, contact these leads and confirm having received the details, any further details required, how they will proceed with utilising the campaign etc. and qualify if they could be prospect.
• Follow up on product/application email blasts: Follow up with customers who have opened and read relevant emails and provide more information to such customers through mails or through sales visits.
• Cold calling on phone for increasing sales funnel. If required must visit the customers also to enhance the sales funnel/validate the lead.
• This position will have sales target and performance will be evaluated based on funnel generation.
• Handling Customer Enquires
• Validating Enquires
• SWOT Analysis

Key Success Behaviours (Key Competencies):

• Effective Communication Skills spoken and written.
• Telephone Etiquettes
• Basic Knowledge of MS Office

Position : Sales Executive / Sr. Sales Executive

Reports to : DRM

Location : Hyderabad, Kolkata, Mumbai

Years of Experience : 2 – 5 years of Experience. Candidates having previous experience selling capital goods and equipment will be considered. Preferably analytical instruments or lab chemicals or chemical laboratory related products but not mandatory.

Minimum Qualification : Diploma in Electronics/Chemical/Instrumentation

Prefered Qualification :BSc. or MSc. In Chemistry / Botany, Biochemistry, Life Science or B. Pharmacy/Engineering Graduate (Chemical Engg., Bioanalytical)

Responsibilities:

• Candidates will be responsible for selling the full range of analytical and laboratory
• instruments handled by the company.
• Customer visits for prospects generation in assigned territory.
• Selling products through establishing contacts and developing relations with prospects
• Sales funnel updation /management through CRM
• Technical knowledge of related products
• Commercial negotiations
• Achieving sales targets
• Ensuring customer satisfaction by internal co-ordination with service and/or other related departments

Key Success Behaviours (Key Competencies):

• Candidate should be sincere, hardworking and be target oriented.
• Fluent in written and verbal communication in English
• Should have 2-wheeler to travel within city (New Delhi NCR)
• Job requires extensive travel.

Position : Head - Marketing

Reports to : Vice President – Sales & Marketing

Location : Mumbai

Years of Experience : 12 to 20 years of Experience

Minimum Qualification : Graduate in any field

Preferred Qualification : Graduate with MBA in Marketing

Type of Work Experience Required (Mandatory) ** :

• How to use social media (LinkedIn / FB / Twitter) for effective marketing; knowledge of software tools or apps for creating content
• Leading marketing team of 3 to 4 members for at least 6 years

Type of Work Experience Required (Preferred) ** : Experience in the field of marketing of capital goods / industrial products / analytical instruments

Responsibilities:

• Driving the marketing team for all marketing activities of the Organisation
• Preparing and executing the annual marketing plan – Print | Digital | Social Media | Events
• Preparing and managing marketing collaterals – Product Guides | Corporate Brochures | Application Newsletters
• Social Media Marketing – Content creation; Posts and Re-posts
• Running Electronic Data Mailers (EDMs)
• Product promotion plan and market research/analysis
• Field Marketing, branding and strategy
• Event management (Exhibitions, Road Shows, Product Launches, Seminars & Webinars)
• Running product marketing campaigns
• Database management
• Website management
• Lead generation and qualification
• Analysing and reporting marketing analytics metrics
• Aware of various AI tools & coordinate with the marketing team to utilise where AI can improve content creation, automation, and analytics for marketing activities

Key Success Behaviours (Key Competencies):

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position:

• Leadership and managerial capability to manage, develop, and mentor the marketing team
• Creativity
• Good verbal and written communication skills
• Planning & organising skills
• Effective time management and multi-tasking
• Good presentation and reporting skills

Position : Marketing Assistant

Reports to : Marketing Manager/Head

Location : Mumbai

Years of Experience : 3 to 5 years of Experience

Minimum Qualification : Graduate in any field

Preferred Qualification : Marketing course or Diploma

Type of Work Experience Required (Mandatory)* :

• Proficient in Microsoft Office / basic graphic design tools like CoralDraw / Adobe InDesign

Type of Work Experience Required (Preferred) ** : Experience in the field of marketing of capital goods / industrial products / analytical instruments

Responsibilities:

• Assisting Marketing Manager/ Head on the below mentioned marketing activities
• Preparing and managing marketing collaterals – Product Guides | Corporate Brochures | Application Newsletters | Organization’s magazines
• Social Media Marketing – Content creation; Posts and Re-posts
• Running Electronic Data Mailers (EDMs)
• Event management (Exhibitions, Road Shows, Product Launches & Seminars)
• Database management
• Website management
• Lead management, compilation & sharing with sales team
• Coordinating with vendors involved during various marketing activities
• Inventory management of marketing items and collaterals
• Experimenting/using various AI tools & identifying opportunities where AI can improve content creation, automation, and analytics for marketing activities
• Provide administrative assistance to the Marketing Manager, including calendar management, meeting coordination, and document preparation
• Assist in managing correspondence and communication with internal and external stakeholders

Key Success Behaviours (Key Competencies):

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position:

• Good verbal and written communication skills
• Creative approach and thinking
• Teamwork and coordination
• Good in planning, organising and multi-tasking
• Technology savvy and adaptability to new tools and techniques

Position : AI Implementation Executive

Reports to : Lead – Digital Transformation

Location : Mumbai

Years of Experience : 2 years of Experience. Accepting Freshers for this role.

Minimum Qualification : Graduate in Engineering, IT, Business, or a related field with a strong interest in emerging technology

Prefered Qualification :Course or certification done in AI would be preferred

Type of Work Experience Required (Mandatory) :

• AI tools such as Zapier, Microsoft Power Automate, or Make.com
• Generative AI, Agentic AI and Large Language Models (LLMs)
• Prompt Engineering, chatbots

Type of Work Experience Required (Preferred) : OpenAI, Gemini, Claude, or similar AI models

Responsibilities:

• Conduct regular audits of workflows in Sales, Service, Finance and Logistics to pinpoint manual bottlenecks ripe for AI intervention
Research and evaluate AI tools (SaaS platforms, LLM-based agents, and automation suites) to determine technical fit and ROI
• Work hands-on with departmental teams to integrate AI tools into their existing processes, ensuring minimal disruption
• Create user manuals and lead internal workshops to ensure teams are comfortable and proficient with new AI-enhanced workflows
• Monitor tool performance and user feedback, reporting key efficiency metrics to the Head – Digital Transformation

Key Success Behaviours (Key Competencies):

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities

Any specific skills/knowledge required for this position

• AI Proficiency: Familiarity with the "Big Three" LLMs (ChatGPT, Claude, Gemini) and knowledge of how to use Prompt Engineering to solve business problems
• Automation Tools: Basic understanding of No-Code/Low-Code platforms (e.g., Zapier, Microsoft Power Automate, or Make.com)

Position : Sr. Manager – Application Support / Head – Applications Support

Reports to : President

Location : Mumbai

Minimum Years of Experience : 13 Years (Total) - In any mid to large size Chemical Industry with at least 3 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab

Maximum Years of Experience : 15 Years (Total) - In any mid to large size Chemical Industry with at least 5 years as a Lab Manager handling a team of chemists and responsibility of QC / R&D / Testing Lab

Minimum Qualifications : M. Sc (Analytical Chemistry / Organic Chemistry / Inorganic Chemistry)

Preferred Qualifications : PhD (Analytical Chemistry or relevant Chemistry Stream)

Type of Work Experience Required (Mandatory) ** : Of the total 13 to 15 years of experience, 3 to 5 years of experience as Lab Manager or Group / Team Leader managing a team of minimum 5 analytical chemists and managing the complete operation of any analytical lab. Responsibilities handled would be to assign analysis work on analytical instruments like GC, GC-HS, GCMS, ICPMS, UV, FTIR etc.; Review the work; guide in resolving any analysis challenges faced by the team; plan their analytical skill development and directly or indirectly develop their analytical chemistry skills Above experience is mandatory but anyone having similar experience in a mid / large size Pharma Industry; Commercial Testing Labs also can be considered

Responsibilities:

• To manage a team of 15 to 18 Field Application Specialists (FAS) across branches and 2 to 5 Lab Application Chemist (LAC) in the in-house Application Centre. FAS are responsible providing post sales application support to customers on TQ / SQ-GCMS; ICPMS; GC / GC-GS; Molecular Spectroscopy and Elemental Analysis
• To review the application support activity of the FAS with customers on day-to-day basis and monitor the satisfactory completion of the assigned tasks and projects
• To remotely guide and support the FAC and LAC on their field application support to customers
• To be aware and regularly be updated on global regulations and regulatory test methods of trending applications in core markets like Pharma, Food, Environment and train the FACs and LACs on these
• Monitor the development of FAC and LAC organise their trainings through Principals or internally
• Regular interactions with Principals applications team for exchanging information on global and local applications and coordinating on support required by Principals

Key Success Behaviours (Key Competencies):

• The candidate should have strong analytical chemistry knowledge
• Hands-on industrial experience on handling core analytical technologies like GC; GC-HS; GCMS; GCMS-MS; ICPMS; AAS; FTIR; UV et
• Strong knowledge in Analytical Method Development; Validations; Analytical Troubleshooting; Data Analysis and Interpretation
• Effective team handling skills – Reviewing assigned activity / performance and Team Development
• Effective presentations skills – Conducting presentations; webinars and applications seminars

Position : Application Sales

Reports to: Sr. General Manager

Location : Baroda, Mumbai

Years of Experience : 5 yrs hands on experience in GCMS & GCHS and (or) GC-MS/MS

Minimum Qualifications :M. Sc. in Chemistry / M. Pharma

Preferred Qualifications : M. Sc. in Chemistry / M. Pharma

Responsibilities:

• Support to sales team in promotion of GC-HS, GC-MS, GC-MS/MS, System GC etc
• Knowledge of local and global regulations preferably in pharma, food markets
• Create solutions / applications / product presentations for customers
• Conduct solutions-based and technical-based discussions with customers
• Keep the team updated about new applications in chromatography and MS products

Key Success Behaviours (Key Competencies):

• Good English communication skills – written and verbal
• Good presentation skills
• Willingness to travel extensively
• High learnability

Key Experience Parameters:

• Good understanding of applications related to Food / Pharma / Environment
• Knowledge of sample preparation required for various testing for pharma / food / chemicals / environment applications

Position : Application Chemist

Reports to: RM/SM

Location : Mumbai

Years of Experience : 3 to 8 years

Minimum Qualifications :B.Sc. or equivalent Graduation in Organic Chemistry or Analytical Chemistry

Preferred Qualifications : M.Sc. Or Equivalent Postgraduation in Organic/ Analytical Chemistry or higher

Type of Work Experience Required (Mandatory)*: Experience in Spectro products

Type of Work Experience Required (Preferred)*: Experience in ICPMS, ICPOES, AAS, UV, FTIR

Responsibilities:

• Responsible for providing post-sale customer on-site application support on ICPMS, ICPOES, AAS, UV, FTIR
• Supporting customer method development/method optimisation assistance pertaining to their sample matrices
• Helping customers with method validation support, troubleshooting of customer application issues
• Demonstrating to customers advanced software capabilities and method packages with sample matrices
• Coordinate with Principals' local application lab for any support required to address any unresolved customer application requests
• Conducting application training to customers chemists for effective use and utilisation of the system and software
• Preparing effective application support reports detailing activities carried out and final results achieved
• Preparing and making PowerPoint presentations as and when required for customers on application support activity carried out and results achieved

Key Success Behaviours:

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork:Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organization’s goals and industry trends

Any specific skills/knowledge required for this position:

• Spectroscopy Expertise: Hands-on experience in handling spectroscopy products such as ICPMS, ICPOES, AAS. Should be comfortable in operating, troubleshooting, and maintaining these instruments
• Sampling Techniques: Familiarity with advanced sampling techniques such as ICPMS, ICPOES, AAS and other front-end sample introduction systems
• Analytical Methodology: Proven experience in analytical method development, optimisation, and validation using ICPMS, ICPOES, AAS platforms. Ability to design robust methods to address complex analytical challenges and ensure reproducibility
• Application Knowledge by Industry Segment: Understanding of typical application workflows aligned with specific industry requirements (e.g., Pharmaceuticals, food & beverages, environmental, petrochemicals, forensic, or clinical research). Should be able to translate customer requirements into analytical solutions
• Regulatory Knowledge: Awareness of global regulatory standards and compliance requirements such as US FDA, EPA, ICH, USP, GLP, and ISO guidelines. Prior experience in working under regulated environments would be highly desirable
• Sample Preparation Techniques: Well-versed with sample prep techniques like acid digestion and matrix matching from prior discussions, Understanding of how these steps impact final analytical results is essential
• Additional Desirable Skills:
• Ability to handle complex data analysis and interpret mass spectral information
• Familiarity with software platforms used in ICPMS, ICPOES, AAS, UV, FTIR workflows
• Strong problem-solving aptitude with innovative thinking for method troubleshooting
• Effective technical communication skills to support customers, teams, and training sessions

Position : Application Chemist

Reports to: RM/SM

Location : Baroda

Years of Experience : 3 to 12 years

Minimum Qualifications :B.Sc. or equivalent Graduation in Organic Chemistry or Analytical Chemistry

Preferred Qualifications : M.Sc. Or Equivalent Postgraduation in Organic/ Analytical Chemistry or higher

Type of Work Experience Required (Mandatory)*: Experience in Chromato products

Type of Work Experience Required (Preferred)*: Experience in GC, GCMS

Responsibilities:

• Responsible for providing post-sale customer on-site application support on GC, GCMS & GCMS-MS
• Supporting customer method development/method optimisation assistance pertaining to their sample matrices
• Helping customers with method validation support, troubleshooting of customer application issues
• Demonstrating to customers advanced software capabilities and method packages with sample matrices
• Coordinate with Principals' local application lab for any support required to address any unresolved customer application requests
• Conducting application training to customers chemists for effective use and utilisation of the system and software
• Preparing effective application support reports detailing activities carried out and final results achieved
• Preparing and making PowerPoint presentations as and when required for customers on application support activity carried out and results achieved

Key Success Behaviours:

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork:Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organization’s goals and industry trends

Any specific skills/knowledge required for this position:

• Chromatography Expertise: Hands-on experience in handling chromatography products such as Gas Chromatography (GC), GC with Headspace (GC-HS), Gas Chromatography–Mass Spectrometry (GC-MS), and Triple Quad Mass Spectrometry (GC-MS/MS). Should be comfortable in operating, troubleshooting, and maintaining these instruments
• Sampling Techniques: Familiarity with advanced sampling techniques such as Headspace Samplers, Thermal Desorption Units, Pyrolyzers, and other front-end sample introduction systems
• Analytical Methodology: Proven experience in analytical method development, optimisation, and validation using GC, GC-MS, and GC-MS/MS platforms. Ability to design robust methods to address complex analytical challenges and ensure reproducibility
• Application Knowledge by Industry Segment: Understanding of typical application workflows aligned with specific industry requirements (e.g., Pharmaceuticals, food & beverages, environmental, petrochemicals, forensic, or clinical research). Should be able to translate customer requirements into analytical solutions
• Regulatory Knowledge: Awareness of global regulatory standards and compliance requirements such as US FDA, EPA, ICH, USP, GLP, and ISO guidelines. Prior experience in working under regulated environments would be highly desirable
• Sample Preparation Techniques: Well-versed with diverse sample preparation methods including extraction (liquid-liquid, solid-phase), digestion, purification, derivatisation, and clean-up techniques. Understanding of how these steps impact final analytical results is essential
• Additional Desirable Skills:
• Ability to handle complex data analysis and interpret mass spectral information
• Familiarity with software platforms used in GC/GC-MS/GC-MS/MS workflows
• Strong problem-solving aptitude with innovative thinking for method troubleshooting
• Effective technical communication skills to support customers, teams, and training sessions

Position : Manager - Customer Support

Reports to:: DRM

Location : New Delhi

Years of Experience :8 - 12 years of Experience. Relevant Experience in the field of Analytical Service Industry

Minimum Qualification : Diploma in Electronics/ Instrumentation or MSc in Electronics

Prefered Qualification :B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC – MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Responsible for Onsite Installation and commissioning of hardware/software products at customer sites
• Serves as customer contact on routine technical, application, and service-related problems. Diagnose and resolve product performance problems. Proactively responds to potential instrument issues to prevent unplanned interruption of customer services
• Effectively communicates and escalates complex & unresolved problems and issues to higher level
• Follows documented practices, policies and procedures in training customers, operating the instruments and service-related tasks
• Provides analysis, feedback and recommendations on product failure trends and serviceability issues to higher levels
• Train other field engineers and customers
• Willing to travel to other regions based on requirement
• Responsibilities include ensuring customer satisfaction and generating service and spares income

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Sound technical knowledge in field servicing of high-tech analytical instruments
• Having Experience of working in team or team handling will be an advantage
• Should be willing to travel extensively
• Ability to help with solving customer problems and a commitment to deliver highest levels of customer satisfaction

Position : Asst. Manager – Customer Support

Reports to : GL

Location : Ankleshwar, Mumbai, New Delhi (Haridwar), Vapi

Years of Experience :6 to 8 years

Minimum Qualifications :Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical/ Electronics/ Electronics & Comm/ Instrumentation Engineering

Type of Work Experience Required (Mandatory)* : Field servicing of electronic equipment

Type of Work Experience Required (Preferred)* : Field servicing and delivering technical training of analytical and laboratory instruments

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income

Preferred Competencies :

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organizational Awareness: Keeps updated on the organization’s goals and industry trends

Position : Service Executive / Sr. Service Executive/Asst. Manager – Customer Support

Reports to : GL

Location : Mumbai

Years of Experience :1 to 8 years

Minimum Qualifications :Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Type of Work Experience Required (Mandatory)* : Field servicing of electronic equipment Delivering technical trainings of analytical instruments to service engineers

Type of Work Experience Required (Preferred)* : Field servicing and delivering technical training of analytical and laboratory instruments

Previous experience of conducting training/workshops at customer site/within organisation will be added advantage

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income (Applicable only for Sr. Service Executive & Asst. Managers)
• Candidates will be responsible for conducting training of analytical instruments like GC’s, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Candidates will be responsible for e-learning / hybrid trainings – conducting trainings over MS Teams / Zoom

Preferred Competencies :

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organizational Awareness: Keeps updated on the organization’s goals and industry trends
• Effective Trainer: To be able to deliver trainings and to achieve positive training feedback from service engineers post-training As a trainer comfortable in addressing groups (5–6 participants) and handling Q&A confidently

Position : Sr. Service Executive / Asst. Service Manager

Reports to : RM / SM / GL

Location: Baroda, Goa, Hyderabad, Indore, Kolkata, Pune, Vapi

Years of Experience : 4 to 6 years (E2 to M1 Grade)

Minimum Qualifications :BSc Physics Or Electronics OR Diploma in Electronics / Instrumentation Or Diploma in Analytical Chemistry / BSc Chemistry (Flare for selling). Sales experience of about 2 years in selling (Field job – Not telemarketing) Basic Knowledge of Excel, Word and Power Point required

Preferred Qualifications : Diploma Electronics / Instrumentation OR Diploma in Analytical Chemistry with Post graduate Diploma OR Degree in Marketing Management. Sales experience of about 3 years in selling columns and consumables (Field job – Not telemarketing) Basic knowledge of Chromatography Knowledge on Word, Excel and power point with little background on IT

Responsibilities:

• To promote and sell maintenance services
• To convert AMC (Annual Maintenance Contracts) to CMC (Comprehensive Annual Maintenance Contracts)
• Convert non-AMC, CR (Chargeable Repairs), Out of warranty instruments in AMC / CMC
• To promote PM kits (Preventive Maintenance Kits) to CR and AMC customers
• To promote and sell Validation services
• To sell USP (United States Pharmacopeia) / EP (European Pharmacopeia) validations to regulatory customers (Shimadzu and Non-Shimadzu) for UV-Vis spectrophotometers
• To sell validation services (OQ – Operational Qualification) for Shimadzu GC and GCMS customers
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote rate contracts for Restek GC (Gas Chromatography) capillary columns and Shimadzu GC columns
• To promote and sell Spectroscopy and chromatography consumables to existing Shimadzu and non-Shimadzu customers
• To promote and sell spectroscopy accessories to Shimadzu and Non-Shimadzu customers
• To promote and sell Gas generators of Peak Scientific
• To arrange webinars / presentations / seminars at select customers place in regions

Preferred Competencies :

• Have good selling skills / Flair for selling
• Have good negotiation skills
• H Good communication (Written and verbal)
• Good presentation skills
• High initiative, Self-starter & Energetic

Evaluation Criteria:

VAS SE will carry Service and SCA target as per mentioned below:
• Service Target: Overall target for Service as his reporting manager
• SCA Target: SCA target for Consumables and Accessories

Position : Sr. Service Executive / Asst. Manager - Customer Support (Informatics)

Reports to : Branch Head

Location: Chennai

Years of Experience : 4 to 8 years

Minimum Qualifications :Diploma in Electronics/ Instrumentation or MSc in Electronics/ IT

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering/ IT

Type of Work Experience Required (Mandatory)*: Working in compliance environment and knowledge on QA processes

Type of Work Experience Required (Preferred):Hands-on working experience on LabSolutions CS or Empower Or Chromeleon

Responsibilities:

• Field/remote support for all IT-related issues in software-controlled high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc.
• Installation, qualification and after-sales support of compliance Software supplied, to various Pharma/Non-Pharma customers, along with the above-mentioned instruments
• Ensuring customer satisfaction for IT Support calls by providing resolution and supporting the RCA document, to the customer
• Promotion/tech discussion/demonstration of IT products like Lab Compliance software (LabSolutions) and iLIMS/LIMS

General Success Behaviours :

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Oriented: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position:

• Good communication - verbal and written
• Having sound technical knowledge on Windows Operating Systems for desktop, servers and troubleshooting Operating System related issues
• Having sound technical knowledge on RAID, Windows AD, Domain, DNS and DHCP Concepts
• Having sound technical knowledge on Networking, Routing, VPN, Switching Concepts
• Having sound technical knowledge on Backup procedures, Backup Configuration and Backup Tools like Symantec, Arcserve etc.
• Having knowledge on Microsoft SQL Server will be an advantage
• Having sound technical knowledge of prevailing Software’s for connectivity of high-tech analytical instruments in Standalone/ Client-Server environment, Root Cause Analysis (RCA) and Resolution of IT related issues. Knowledge of Software based regulatory compliance, Installation, qualification, and validation of Lab Compliance Software in Pharma Industry will be an advantage

Position : Service Executive / Sr. Service Executive

Reports to : Sr. Manager/DRM

Location : Hyderabad, Mumbai, Vapi, Kolkata

Years of Experience : 1 – 6 years of Experience. Experience in Analytical Instruments will be an advantage. Having sound technical knowledge in field servicing of high-tech analytical instruments will be an advantage

Minimum Qualifications : Diploma in Electronics/ Instrumentation or MSc in Electronics

Preferred Qualifications : B E holders in Electrical / Electronics / Electronics & Comm / Instrumentation Engineering

Responsibilities:

• Candidates will be responsible for field servicing of high-tech analytical instruments like GC’s, GC-MS, UV-Vis, FTIR and AAS Spectrophotometers etc
• Ensuring customer satisfaction
• Generating service and spares income (Applicable only for Sr. Service Executive)

Key Success Behaviours (Key Competencies):

• Sincere and hard working
• Good in verbal and written communication (Preferred Language – English)
• Should be willing to travel extensively

Position : Service Co-Ordinator + Telemarketing executive

Reports to :General Manager – Value Added Services

Location : Mumbai

Minimum Years of Experience : 3 Years

Maximum Years of Experience : 6 Years

Minimum Qualifications : Graduate in any discipline

Preferred Qualifications : Post-Graduate/ Graduate in Science or Commerce / Bachelor in Management Studies / Computer course (knowledge of working on Excel and MBD)

Type of Work Experience Required (Mandatory) * : Candidate should have experience in telemarketing and should also have experience on customer communication (written and verbal), quotation preparation, order processing, outstanding follow-up, working on MIS, MS

Type of Work Experience Required (Preferred) * : Telemarketing and experience of customer communication for quotation preparation, quotation and outstanding follow-ups, MIS preparation, Knowledge on Canva

Responsibilities :

• To call customers and promote VAS products
• Follow-up on enquiries generated and send quotations where the lead is generated
• Follow-up on quotations sent
• Update active leads on google sheet
• To prepare the quotes for VAS products
• Order processing
• Communicating with vendors and Principals for support required in parts to be quoted
• Preparing MIS and MS
• To communicate with customers for following up on the orders, commercial clarifications, outstanding payments, and dispatch schedules
• To send Proforma Invoice and Tax Invoice to customers
• Follow-up on outstanding payments
• To communicate with internal backend team (Stores/Warehouse/Accounts) for order and dispatch related updates
• Email communication with internal and external customers

General Success Behaviours (Key Competencies) :

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Specific skills/knowledge required for this position :

• Good knowledge of telephone etiquette
• Good verbal communication (English)
• Knowledge of Microsoft Word, Excel is mandatory
• Knowledge of using AI tools

Position : Sales Co-Ordinator

Reports to : Sr. General Manager

Location : Ahmedabad (Baroda based candidate), Baroda

Minimum Years of Experience : 3 Years

Maximum Years of Experience : 6 Years

Minimum Qualifications : Graduate in any discipline

Preferred Qualifications : B. Com / B. Sc & Computer course (knowledge of working on Excel, Word and CRM)

Type of Work Experience Required (Mandatory) * : Quotation preparation, Tender/Bid Preparation and submission, Scrutinizing documents for correctness

Type of Work Experience Required (Preferred) * : Co-ordination with sales and Registering orders in the system, Payment follow-up

Responsibilities :

• Preparing Quotations
• Order processing
• Payment / Outstanding follow up
• Should have knowledge of tender preparation and manual/online submission
• Co-ordination of sales activities like seminars, exhibitions, etc.
• Should have basic knowledge of commercial terms
• To communicate with internal sales / service team, vendors and customers
• Perform other related duties as assigned by the Finance team
• Customer/vendor registration in FOCUS/ERP
• Keep track of order bookings and pending items to supply to the customer

General Success Behaviours (Key Competencies) :

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Position : Stores Assistant

Reports to : Dy. Manager - Stores

Location : Mumbai

Minimum Years of Experience : 2 Years

Maximum Years of Experience : 5 Years

Minimum Qualifications : Any Graduate

Preferred Qualifications : B. Com

Type of Work Experience Required (Mandatory) ** : Sales order processing department, preferably with a company handling imports of goods into India and the sale of those goods across India. Should have experience of making invoices and delivery challans

Type of Work Experience Required (Preferred) ** : Experience in a company having turnover of Rs. 100 crores or more. In addition, if a person knows inventory management, that would be an added advantage

Responsibilities :

• Need to work closely with coordinators pan-India, SE, Manager, RM related daily for INR as well as for USD (ORC) sale
• Email communication needs to be efficient and handled on a priority basis
• Verification of Stock status information to be provided to branch coordinators / Managers / RM as and when asked
• Verification of Sale order entries (DIF) with PO & quote
• O/s information emails need to send respective branches
• Monitor and verify stock status regularly and organize dispatches to ensure timely delivery of goods
• Manage communication and correspondence with the Panvel Stores team to ensure accurate and timely INR dispatches
• Generate and distribute pending sales order reports to the respective branches and Regional Managers (RMs) on a fortnightly basis
• Ensure adherence to the RDC regularisation procedure if the billing is done RDC basis
• USD Orders need to be processed with SAP. OF, MS (SQL ID for accessories)
• Maintain effective correspondence with SAP (Principal) and coordinate efficiently with respective company branches
• Need to keep track & data for USD orders

General Success Behaviours (Key Competencies) :

• Takes ownership of tasks and responsibilities
• Works effectively with others across teams and departments
• Communicates clearly, effectively and professionally
• Effective team handling skills – Understands the internal and external customer needs
• Acts honestly, maintains confidentiality and upholds company values
• Works proactively, manages time to meet deadlines and priorities
• Upholds professional standards and represents the organisation positively
• Keeps updated on the organisation’s goals and industry trends

Any specific skills/knowledge required for this position :

• Computer knowledge, experience in working with ERP systems, and strong skills in Microsoft Office, especially in Excel

Position : Account Receivable – Executive

Reports to : Manager - Accounts

Location : Mumbai

Minimum Years of Experience : 2 Years

Maximum Years of Experience : 5 Years

Minimum Qualifications : Any Commerce Graduate

Preferred Qualifications : B.com

Type of Work Experience Required (Mandatory) * : Experience in Accounts Receivable with a company that has multiple operating locations within India and a centralised Accounts Receivable department

Type of Work Experience Required (Preferred) * : Experience working in a company with an annual turnover of ₹200 crores or more

Responsibilities :

Collection Accounting

• Record and account for all customer receipts (NEFT/RTGS/Cheque/Cash) in the accounting system
• Ensure proper allocation of collections against respective invoices
• Reconcile customer accounts and resolve discrepancies
• Account for TDS deductions made by customers
• Track TDS receivable and reconcile with Form 26AS
• Follow up with customers for issuance of TDS certificates (Form 16A)

Coordination & Communication

• Coordinate with Sales and Service teams to obtain payment details and references
• Ensure correct tagging of receipts to invoices based on inputs received
• Assist internal teams with customer outstanding and payment status updates

Customer Interaction

• Follow up with customers for pending payments
• Resolve queries related to invoices, payments, and deductions

MIS & Reporting

• Prepare and circulate periodic MIS reports on collections
• Generate business category-wise and branch-wise collection reports
• Monitor receivable aging and highlight overdue accounts

General Success Behaviours (Key Competencies) :

• Accountability: Takes ownership of tasks and responsibilities
• Collaboration & Teamwork: Works effectively with others across teams and departments
• Communication: Communicates clearly, effectively and professionally
• Customer & Stakeholder Focus: Understands the internal and external customer needs
• Integrity & Ethics: Acts honestly, maintains confidentiality and upholds company values
• Results Orientation: Works proactively, manages time to meet deadlines and priorities
• Professionalism: Upholds professional standards and represents the organisation positively
• Organisational Awareness: Keeps updated on the organisation’s goals and industry trends

Specific skills/knowledge required for this position : Computer knowledge, experience in working with ERP systems, and strong skills in Microsoft Office (Excel)